Frequently Asked Questions
What is Support Connection?
We help you find and connect with providers that suit your needs, preferences, and goals. Whether you're just getting started or exploring your options, we make the process simple and easy to manage.
What we help you with:
Understanding your NDIS plan
Clear explanation of what’s included and how to use your fundingConnecting you with the right providers
Services matched to your needs, preferences, and goalsGetting your supports started
Setting everything up so your services run smoothlyAnswering questions along the way
Ongoing guidance when you’re unsure about somethingUsing your funding effectively
Making the most of your plan without unnecessary stressBuilding your confidence over time
Helping you feel more in control of your supports
What is Support Coordination?
We work alongside you to organise your supports, manage your plan, and make sure everything is working the way it should. As your needs change, we help adjust your supports so you stay on track and in control.
What we help you with:
Understanding your NDIS plan in detail
Breaking down your funding and what it can be used forDesigning the right mix of supports
Helping you choose services that fit your goals and situationCoordinating your providers
Making sure everyone involved is aligned and working togetherSetting up and managing services
From getting started to keeping everything running smoothlyOngoing support and problem solving
If something isn’t working, we step in and help fix itSupport during changes or difficult situations
Guidance when your circumstances shift or challenges arisePreparing for plan reviews
Making sure you’re ready and supported for review meetingsBuilding your confidence and independence
Helping you feel more in control of your supports over timeStrengthening your support network
Connecting both formal services and informal supports around you